Language Lab by Skillsbiz Education

Privacy Policy

This Privacy Policy explains how Skillsbiz Education Pvt. Ltd. (“we”, “us”, “our”) collects, uses and protects your information when you use Language Lab.

1. Information we collect

We collect the following types of information when you use the platform:

  • Account details – name, email address, avatar and login credentials.
  • Learning data – languages you study, course progress, XP, coins, streaks and answers to exercises.
  • Audio data – recordings you submit for speaking practice or voice‑based features so that we can transcribe and evaluate your speech.
  • Usage data – basic logs such as pages visited, time spent and technical information needed to keep the service secure and reliable.

2. How we use your information

We use your information to:

  • Provide and personalise your learning experience across different languages.
  • Generate AI‑powered explanations, feedback and speaking evaluations.
  • Maintain your account, purchases, XP, coins and achievements.
  • Monitor performance, prevent abuse and improve the platform.
  • Communicate with you about important updates or support requests.

3. Use of AI and third‑party services

To power explanations, feedback and speech‑to‑text features, we send text and audio data to trusted AI providers (such as OpenAI) under their API terms. This data is used only to generate responses for your learning activity; it is not used to train public models according to the provider’s stated policies.

4. Cookies and tracking

We may use cookies and similar technologies to keep you signed in, remember your preferences and measure basic usage. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

5. Data retention

We retain your account and learning data for as long as necessary to provide the service or as required by law. If you request account deletion, we will delete or anonymise your personal data within a reasonable time, except where we must keep certain records for legal or accounting purposes.

6. Data security

We use reasonable technical and organisational measures to protect your information. However, no online service can guarantee absolute security. You should also protect your account by choosing a strong password and keeping it private.

7. Your choices

You can:

  • Update your profile information from the Profile page.
  • Contact us to request correction or deletion of your account information.
  • Opt out of non‑essential communication by using unsubscribe options where available.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date below and, where appropriate, notify you within the app or by email.

9. Contact us

Skillsbiz Education Pvt. Ltd. Mobile: +91 9211 977 724 Email: info@skillsbiz.com Address: B-1214A, Ithum Tower, Sector 62, Noida, Uttar Pradesh 201301, India Registered Address: 3rd Floor, Rajhans Market, A 318, Kala Pathar Rd, Orange County, Ahinsa Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh 201014

Last updated: 2025-12-10